Gaya APA

Falcone, P. (2009). 101 Tough Conversations to Have with Employees : A Manager’s Guide to Addressing Performance, Conduct, and Discipline Challenges . New York: AMACOM.

Gaya MLA

Falcone, Paul. "101 Tough Conversations to Have with Employees : A Manager’s Guide to Addressing Performance, Conduct, and Discipline Challenges". New York: AMACOM, 2009. Text.